Reflection Paper A Trip - 906 Words

To start off this reflective statement, I would like to first discuss how I revised my piece. When I finished my first draft, I had two stories, the first being about a change of fate (Wheel of Fortune) and the second being about a past excursion (A Trip). However, after being workshopped, I realized that I had to focus on one of the stories. As such, I took into consideration what my peers thought that day and decided to expand upon my second story, originally titled â€Å"A Trip†. One of the major issues I faced when writing my stories was having a clear focus. Additionally, since each story was relatively short there wasn’t really much room for developing any sort of conflict or journey. That being said, I had a lot of work to do when it came to revising my piece. To make the story clearer, one of my peers suggested to include a flashback to show the relevance of the old buildings in my story. 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Fast Food Nation by Eric Schlosser Chapter 3, Behind...

Behind the Counter. In his book Fast Food Nation, Eric Schlosser shows how the fast food industry has infiltrated every corner of American Society. He tells of the disturbing reality that is American life today; almost every aspect of American life has been franchised or chained. Beginning in California and spreading throughout the entire country, Schlosser gives the history of the fast food industry and the evils and changes that developed with it. In Chapter three, Schlosser begins by describing the view of Colorado Springs: its peaceful, serene, spectacular outlook from Gold Camp Road. It appears to be an all-American town with its independently owned businesses and layers of houses from many different historical eras. But then its†¦show more content†¦Just add hot water is the cooking process for much of the food. McDonalds has an operations and training manual specifying how everything should look, be used, be done, even how the employees should greet customers. The strict regimentation creates uniform products and gives the company a huge amount of power over their employees. According to Schlosser, The management no longer depends upon the talents or skills of it workers - those things are built into the operating system and machines. With this, workers are more easily and cheaply replaced. Schlosser begins the section stroking by telling how fast food chains have accepted hundreds of millions of dollars in government subsidies for training their workers when in fact they were spending huge sums on research and technology to eliminate employee training. Attempts to end these federal subsidies have been strenuously opposed... The use of these subsidies creates low-paying, low-skilled, short-term jobs for the poor. These employees are by far the biggest group of low-wage workers in the U.S., being the highest proportion of workers being paid minimum wage. A vital factor of the fast food industrys business plan has been the low minimum wage. When being paid minimum wage, receiving no benefits, only working when needed, and never being able to qualify for overtime is when stroking comes in. Stroking can make a worker feel that his or her contribution is sincerelyShow MoreRelatedKfc Marketing Strategies20155 Words   |  81 Pagessell any company-operated restaurants in my area? Can I get a list of all the restaurants available for sale? KFC may sell existing company owned units to existing or new franchisees. Given that these stores are operating today, we do not issue a summary list of what is available. If you are qualified as a KFC franchise candidate and have indicated that you would like to buy stores in a specific geographic area, we will determine if we have stores for sale that meet your request. What will my sales

Europa Auto Service Workshop for Modern Cars - myassignmenthelp

Question: Discuss about theEuropa Auto Service Workshop for Modern Cars. Answer: Introduction Europa Auto Service Workshop provides the repair and maintenance services to all car models with its advanced technology (Europa Auto Service, 2017). The workshop takes proper steps to ensure that it is equipped with the right tools in order to be capable to repair the modern cars. Customer Service Customer Service is a direct professional service which acts as an interface between the business and its customers in order to improve the experience in dealing with the business (Cook, 2008). The customers suffer from the lack of knowledge regarding how to deal with a business and therefore fail to achieve maximum satisfaction (Berndt Brink, 2004). For this, businesses generally have a separate part which aims to provide assistance to its customers with their professional services (Harris, 2006). It looks forward to achieve the following basic goals- Professionalism- Professionalism plays a vital part in improving the poor performance of a business with the competence and skill of a professional and allows to be linked directly to the needs of the customers (Cameron, Wilcox, Reber Shin, 2008). Promptness- A business must take steps to improve their time management such that the needs of the customers are looked into in the same time frame and they do not waste their time waiting idly. Personalization- Personalization provides every customer to be treated after taking into consideration their preference and personal needs and improves the relativity with the customers. This in turn helps in improving the sales of a business. Customer service must be undertaken in a polite manner which will not only salvage the rapport but also reinforce the respect of the business (Winston, 2017). Work Planning With a view to survive in the long run, Europa Auto Service has included a physical location which will be its administrative headquarters and a strong internet presence where the customers can easily make appointments, order spares and thereby easily save their time (Hill, Jones Schilling, 2014). The whole business is managed by four people an online business specialist, one operations manager, a mechanic and an accountant. The operations manager is responsible for maintaining the efficiency of the business while the other departments are dependent on the operations manager for the achievement of their individual objectives. The online business specialist plays the responsibility of verification of appointments and scheduling of clients via the online portal. Business goals and values- To become New Zealands high quality automobile repair service provider. To maintain a staff of 15 trained mechanical people. To restore and improve the condition of the vehicles. To minimize the cost to the consumer with the use of effective operational practices and to achieve good profit margins in order to grow in the industry. Maintaining long lasting relationship with the customers. Success Factors In order to be successful, an automobile repair business requires the right tools and spare parts along with in-depth study of the market trends with a view to be in touch with the needs of the customers. The workshop should also become the source for rare spare parts to attract the high end clients and increase the profitability. It should appoint the most skilled mechanics capable of restoring the cars back to perfect conditions. Outlook of the future Workshop industrys future appears to be promising and is expected to achieve growth along with increase in profitability. Even the financial crises do not impact the high-income earners for spending on luxury items therefore the future of the business is also forecasted to be stable. Moreover, the classic cars are also expected to be new frontier for profits. Competitive Strategy For the purpose of having an edge over the competitors, Euro Auto Service has adopted a strategy in which customers are provided access to the services offered by the business including the chance to source for spare parts and services like customizations through the online website. This in turn minimizes the stocking and cost of maintenance and increases the cost efficiency of the company in the eyes of the customers (Khan Khalique, 2014). It also makes customer review videos and post them on social media, website, etc. to enable the customers analyze the quality of work provided by them. Business Structure Europa Auto Service provides several products to its customers, one of which is car spares for classic cars, normal on-road vehicles, etc. Such parts are available on the physical location but with a view to reach customers worldwide they can also be ordered online through the website or e-commerce sites (Benwell, Deans Ghandour, 2007). The second important product is the restoration and maintenance of work with the feature of online scheduling for the customers to enjoy priority over others. It provides online services to its clients with a view to allow its customers to make convenient purchases with a feature of in-depth 360 degree tour of the vehicles on the website for the potential customers. Description of management team The workshop offers diverse services which are appropriately handled by the management team of the company with its skills and in-depth knowledge of the industry. The owner is responsible for the hiring of employees, approving financial transactions and balancing records while the duty of systems administrator is managing transactions and keeping the website updated with the content. The lot technician performs test drives and takes steps to ensure that the cars are properly repaired and maintained. The vehicle scout is responsible for making car review videos and evaluation of the prices of cars. Lastly, the sales representative handles the requests of clients and performs customer care functions. Supply and Inventory Management Lead time is the period between the ordering and receipt of a product (Reynolds Lancaste, 2013). It is completely dependent on the capabilities of the scout and is expected to be four weeks before the requisite vehicle spares are found and distributed to the workshop. Five units are sold during a month and needs to be preordered in anticipation of sales in order to ensure that constant stock levels are maintained It is important for a company to keep a balance in its stock to that the organization performance is maintained and there is no blockage of scarce resources like storage space and capital. Location Layout Every automobile business requires a dealers license through Motor Vehicle Traders Register in the state of New Zealand. The desired location must display three vehicles in the front with the dealerships name for marketing and visibility in the area which will then be inspected by the Motor Vehicle Enforcement Division who are paid a surety bond to protect the clients against malicious practices (Motor Vehicle Traders Register, 2017). Treaty of Waitangi The treaty of Waitangi was first signed in the year 1840 as an agreement between British crown and Maori and is the founding document of New Zealand (Orange, 2015). Various principles were formulated to form a government and manage various issues and the treaty also provided British full sovereignty over New Zealand and power to buy and sell land. References Benwell, G. L., Deans, K. R., Ghandour, A. (2007). The impact of leadership on eCommerce system success in small and medium enterprises context. Berndt, A. Brink, A. (2004). Customer Relationship Management and Customer Service. Juta and Company Ltd. Cameron, G. T., Wilcox, D. L., Reber, B. H., Shin, J. H. (2008). Public relations today: Managing competition and conflict.Boston, MA: Pearson Education, Inc. Callison, C.(2004). The good, the bad, and the ugly: Perceptions of public relations practitioners. Journal of Public Relations Research,16(4), 371-389. Cook, S. (2008). Customer Care Excellence: How to Create an Effective Customer Focus. Kogan Page Publishers. Europa Auto Service. (2017). Europa Auto Service. Retrieved November 6, 2017, from https://www.europaautoservice.co.nz/services.html Harris, E. K. (2006). Customer Service: A Practical Approach. Pearson Prentice Hall. Hill, C. W., Jones, G. R., Schilling, M. A. (2014).Strategic management: theory: an integrated approach. Cengage Learning. Khan, M. W. J., Khalique, M. (2014). Strategic planning and reality of external environment of organizations in contemporary business environments. Motor Vehicle Traders Register. (2017). Registration and renewal. Retrieved November 6, 2017, from https://www.motortraders.govt.nz/cms/registration-renewal Orange, C. (2015). The Treaty of Waitangi. Bridget Williams Books. Reynolds, P. Lancaste, G. (2013). Marketing. Routledge. Winston, B. (2017). Roles of Public Relations in an Organization. Retrieved November 6, 2017, from https://smallbusiness.chron.com/roles-public-relations-organization-24139.html